IBM Lotus Domino 7 Administrator
Help Desk Support for IBM Lotus Notes 7


Outcomes

An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Prerequisites

Moving to IBM Lotus Notes 7 (N7D150) [for New Users]
A minimum of three (3) months experience using Notes


What should you be familiar with?

Domino and Notes 7 users who support Notes end users.

Session Length

3 Days, 9:00am to 4:30pm

Location

This session is conducted either on site, or at our training rooms.

Topics Covered in this session





Introducing the Notes Infrastructure
  • Presenting the Notes Infrastructure
  • Introducing Domino Domains
  • Understanding the Impact of the Domino Directory
  • Identifying Directory Services
  • Introducing Domino Named Networks
  • Describing the Role of the Domino Server

    Managing Notes IDs
  • Storing Notes IDs
  • Handling User Passwords
  • Recovering IDs and Passwords
  • Troubleshooting Notes IDs

    Using Troubleshooting Resources
  • Gathering End User Information
  • Using the Notes Log
  • Using Notes Online Help

    Managing and Customizing the User Environment
  • Organizing the Notes Desktop
  • Managing the Notes Desktop
  • Managing Bookmarks
  • Creating a New Default Desktop
  • Customizing a User's Desktop Environment
  • Identifying the Notes Initialization File
  • Accommodating Multiple Users on a Single Workstation
  • Breaking Down a Notes Client
  • Browsing the Web from Notes
  • Troubleshooting the User Environment

    Introducing Domino Security
  • Identifying the Levels of Security
  • Certifying Users and Servers
  • Accessing Servers
  • Troubleshooting Server Security

Managing Domino Databases
  • Applying Database Security
  • Defining Access Control Lists
  • Choosing a Database Template Update Option
  • Managing the Size of a Database
  • Archiving Database Documents
  • Troubleshooting Domino Databases
Introducing Mail Routing
  • Defining Mail Routing
  • Identifying the Components of Mail Routing
  • Identifying Mail Delivery Problems
  • Troubleshooting Mail Routing Problems

    Troubleshooting Notes Mail
  • Managing the Personal Address Book
  • Securing Notes Mail
  • Setting User Preferences for Mail
  • Using the Out of Office Agent
  • Archiving Mail
  • Introducing Directory Catalogs
  • Setting Up for Internet Mail
  • Troubleshooting Notes Mail

    Setting Up and Supporting Remote Notes Users
  • Setting Up Users to Work Remotely
  • Identifying Methods of Connecting Users to Work Remotely
  • Troubleshooting Remote Notes User Connections

    Setting Up and Troubleshooting Replication
  • Creating a Replica Copy
  • Working with ACLs and Replication
  • Setting Encryption for a Replica
  • Using Replication Settings
  • Setting Replication Options
  • Scheduling Replication
  • Tracking Replication History
  • Resolving Replication Conflicts

    Supporting and Troubleshooting Calendaring and Scheduling
  • Setting Calendar Preferences
  • Using Alarms
  • Creating Repeating Calendar Entries
  • Adding Holidays to the Calendar
  • Printing the Calendar
  • Troubleshooting the Resource Reservations Database
  • Troubleshooting Group Scheduling
  • Checking the Group Calendar
  • Replicating Free Time






Performance-based objectives
  • Describe the Domino/Notes architecture
  • Install, set up, and upgrade Notes client workstations
  • Set up and customize the Notes client work environment
  • Use Notes support references and resources
  • Manage and maintain Notes databases
  • Troubleshoot common Notes Mail end user problems
  • Set up and troubleshoot remote Notes end users
  • Set up and troubleshoot end user replication
  • Troubleshoot common Calendaring and Scheduling end user problems
  • Set up and troubleshoot Web users



This course is not available on our public schedule, call us on 1800 456 002 or EMAIL to book this course


 
About our courses About Us Contact Us Education Outlines Schedule By Course© iTeam 2024